All orders are subject to acceptance. Cancellation of customer's release is subject to cancellation charges. All quick ship orders cannot be cancelled once the order is submitted to production.
Delivery dates given are our best estimate and are not guaranteed. Ohio Supply,LLC cannot be held responsible for any customer liability arising from delays in manufacturing beyond our control.
TERMS OF PAYMENT:
Standard terms are net 30 days, 2% 10 day discount. All invoices, even if disputed, are due and payable within the standard terms.
Accounts with invoices over forty-five (45) days are subject to credit hold until every invoice is paid under 30 days.
RETURN POLICY:
Special orders which are non-stock cannot be returned.
Stock items can only be returned under the following conditions:
Prior approval from Ohio Supply along with copy of invoice on which material was sold.
Material must be in saleable condition which Ohio Supply will inspect.
Credit amount to be determined by original selling price less restocking fee of 35%.
Material returned because of Ohio Supply error will not be subject to a restocking fee.
Material cannot be returned after 45 days from purchase.
CUSTOMER ORDER PROCEDURE:
Phone orders will be accepted only on basis of the buyer assuming full responsibility.
Orders can be placed by fax or email.
All orders over $5,000.00 will require a job information sheet to be filled out before the order will be processed.
